Deleting user accounts in the MAC
You can follow this procedure to delete any type of user account, whether it is a mailbox account, a filter account, forward-only account, and so on.Note: Deleted accounts can be restored for up to 30...
View ArticleRestoring user accounts in the MAC
If a user account that has been deleted for 30 days or less, you can restore it. However, if the account is not listed on the Deleted Users tab, it cannot be restored.You can restore a user account to...
View ArticleRestoring deleted mail in the MAC
Mail that has been deleted for 14 days or less can be restored to the user's account. Note: Email messages must have existed in the account long enough for a backup to have been done in order for them...
View ArticleRestoring deleted Address Book contacts in the MAC
Deleted Address Book contacts can be restored if they were deleted within the last 14 days.Additionally, the contacts must have existed in the user account long enough for a backup to have been done...
View ArticleReindexing user accounts in the MAC
If a customer reports that some of their mail messages are suddenly disappearing and you can't discover the cause, you can try regenerating the mailbox index file. Although rare, if the problem was...
View ArticleReleasing spam messages in the MAC
Spam messages are quarantined by the OpenSRS email filters. Occasionally, a legitimate email will be tagged as spam. You can release one or more email messages from quarantine and the messages will be...
View ArticleUser statistics and snapshots in the MAC
Usage statistics are summaries of account usage and are displayed as graphs. Statistics are available can be viewed as a summary in graphical format, or as detailed snapshots in CSV format.To view...
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Managing workgroups in the MAC
Workgroups are useful for organizing users into categories. Since each workgroup can have its own administrator, you can delegate workgroup-level administration tasks by assigning an administrator to a...
View ArticleModifying a workgroup in the MAC
You can perform these tasks on any existing workgroup:Add users to a workgroupAssign a workgroup administratorRemove users from a workgroupDelete a workgroupNote: You cannot rename an existing...
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Creating a new domain in the MAC
To create a new domain1. In the navigation pane, click Add Domain.The Create Domain page appears. 2. Complete the following fields, as applicable. Note: All fields are greyed out until you enter...
View ArticleViewing domains in the MAC
The Domains tab displays a summary of your company’s domains. To view domains1. In the navigation pane, under your company name, click Domains.A page appears that lists all of the domains in your...
View ArticleAdding allow and block lists for Email users
You can choose to approve or block specific email addresses or domains for each user. When adding addresses and domains to the allow and block lists, you can add up to 1000 entries in each allow and...
View ArticleSetting Allow and Block sender lists
You can approve or block email from specific email addresses or domains by adding them to the Allow or the Block lists. Lists are maintained at four levels: global, company, domain, and...
View ArticleSetting the FilterMX host
The Email Exchange (MX) record is the line within the DNS zone file that directs email messages to the appropriate email server. It tells the rest of the world where a mailbox is located. In this case,...
View ArticleSetting the default language for a domain
A domain’s default language setting automatically applies to any mailboxes created within that domain, unless you specify a different language for a particular mailbox. Any company- or domain-level...
View ArticleSetting the default time zone for a domain
The default time zone setting automatically applies to any mailboxes created within that domain, unless you specify a different time zone for a particular mailbox. Any company- or domain-level...
View ArticleSetting mailbox limits
Company administrators are allowed to specify the maximum number of mailboxes that can be created for each domain. Even if you have set a default mailbox limit for all the domains within your company,...
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Sending out bulletins
You can create and send out broadcast messages or bulletins to specific users or to all mailboxes in a domain or company. You can send simple plain text messages or you can send messages that support...
View ArticleDisabling a domain
Company administrators can disable and re-enable domains (unless the domain has been disabled by a super admin). If this feature has been disabled by a higher level admin, you will not be able to...
View ArticleDeleting domains
Company administrators can delete any of the domains in a company. When you delete a domain, all of the workgroups and mailboxes in the domain are deleted as well. To delete domains1. Log in to the...
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