Spam messages are quarantined by the OpenSRS email filters. Occasionally, a legitimate email will be tagged as spam. You can release one or more email messages from quarantine and the messages will be moved to the user's Inbox.
Note: Users who use POP3 to access their messages do not have access to their Spam folder. Releasing mail into their Inbox will cause their email client to download the message via POP3.
To release spam messages
1. In the navigation pane, under the domain name, click Users.
2. Click the user name whose spam messages you want to release.
3. Click the Release Spam tab.
4. Click the checkbox for each of the messages that you want to release. You can click the checkbox at the top of the list to select all displayed entries.
5. Click Release.