The most common reason that you might want to suspend a user is because they are suspected of sending a lot of spam messages. You can suspend one or more services in order to achieve the suspended state appropriate to your business needs. The services that you see depend on the type of user account. For example, the only service option that you see for Forward accounts is Receive Email.
Note: Suspended users remain billable.
To suspend user services
1. Locate the user whose services you want to suspend.
For more information, see “Searching in the MAC”.
2. Click the user name.
3. In the Sending & Receiving section, click the appropriate radio buttons to suspend one or more services. See the table below for the implications of suspending each service.
4. Click Update.
User suspended by spam filter
The OpenSRS spam filter monitors both inbound and outbound messages. Outbound messages may also be identified as spam by their recipients. If the number of messages that are identified as spam exceeds the threshold set by the service provider within a 24 hour period, the user is automatically suspended for AUP Violation.
When a user is suspended for AUP Violation, the user can no longer send mail via Webmail or SMTP, though they can still receive and view their mail. An email is sent to the Abuse contact for the company that owns the mailbox, along with copies of up to three of the suspected messages; the messages are sent in an attachment labeled evidence.txt. The Abuse contact can then decide whether to reinstate the user. For information on reinstating users, see “Reinstating a user” below.
Note: Suspended users cannot be deleted.
If the evidence samples indicate that the account was indeed sending out spam, but the end user has no knowledge of sending those mails, it is likely that the user's password was compromised. This may be because they used an easy to guess password or they replied to one or more phishing emails, or their computer may have a virus.
We recommend that you offer an Anti-Virus package to the user, if one is available, and that you immediately change the password for the account.
We also recommend that you strongly advise the user to change the passwords for any other online accounts (banking, Facebook, and so on) that used the same password as their email account.
Reinstating a user
To reinstate a user
1. Locate the user that you want to reinstate. For more information, see “Searching in the MAC”.
2. Click the user name.
3. In the Sending & Receiving section, from the affected services drop-down lists, choose enabled.
4. Click Update.